Terms of Service
Last updated: September 2025
Introduction
Welcome to Eva Medical AI. These Terms of Service ('Terms') govern your use of our AI-powered medical analysis platform and related services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Acceptance of Terms
By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Eva Medical AI.
Your rights regarding your personal data (GDPR)
In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, delete, and port your data. You may exercise these rights at any time by contacting us at support@evamedical.ai or via the « Download my data » option in your account settings. We will respond to any request within one month. For more details, see our Privacy Policy.
Description of Services
Eva Medical AI provides AI-powered medical image analysis, diagnostic assistance, and practice management tools for healthcare professionals. Our services include:
- AI-powered analysis of medical X-rays and images
- Automated diagnostic recommendations and treatment suggestions
- Generation of comprehensive medical reports and documentation
- Patient data management and practice workflow tools
- Technical support and training resources
User Accounts
Account Registration
- You must provide accurate and complete information during registration
- You are responsible for maintaining the security of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
Eligibility
- You must be at least 18 years old to use our services
- You must have the legal capacity to enter into binding agreements
- You must be a licensed healthcare professional or authorized to use our services
- You must comply with all applicable laws and regulations
Acceptable Use
Permitted Uses
- Use for legitimate medical purposes only
- Use in accordance with professional standards and ethics
- Comply with all applicable healthcare regulations and laws
- Use the platform respectfully and professionally
Prohibited Uses
- Any illegal, fraudulent, or unauthorized activities
- Activities that could harm, disable, or impair our services
- Unauthorized access to other users' accounts or data
- Spamming, phishing, or other malicious communications
- Reverse engineering, decompiling, or disassembling our software
Sensitive data and AI services
You must not enter sensitive information that directly identifies a patient (patient name, patient identifier, etc.) in fields or contexts whose data is sent to AI service providers (e.g. report generation prompts or free-text fields used by AI). We do not knowingly transmit such data to AI providers; compliance with this rule by medical staff is necessary to maintain compliance and protection of patient data.
Medical Disclaimer
IMPORTANT: Eva Medical AI is a diagnostic assistance tool and should not replace professional clinical judgment. Our AI analysis is intended to support, not replace, the relationship between healthcare providers and patients.
- Our services are not a replacement for professional medical examination and diagnosis
- All AI recommendations should be reviewed by qualified healthcare professionals
- We do not guarantee the accuracy, completeness, or reliability of AI-generated analysis
- Users are solely responsible for all clinical decisions and patient care
Payment Terms
Billing and Payment
- Subscription fees are billed in advance on a monthly or annual basis
- Payment is due upon receipt of invoice and must be made through approved payment methods
- All fees are exclusive of applicable taxes, which will be added to your bill
- Refunds are provided according to our refund policy and applicable law
Cancellation
- You may cancel your subscription at any time through your account settings
- Cancellation will be effective at the end of your current billing period
- Upon cancellation, you may export your data within 30 days
Intellectual Property
Our Rights
Eva Medical AI and its licensors own all rights, title, and interest in and to the platform, including all intellectual property rights. Our services are protected by copyright, trademark, and other intellectual property laws.
Your Rights
You retain ownership of your patient data and any content you create using our platform. By using our services, you grant us a limited license to use your data solely for providing and improving our services.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Eva Medical AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES.
- Our services are provided 'as is' without warranties of any kind
- Our total liability shall not exceed the amount you paid for our services in the 12 months preceding the claim
- Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you
Termination
Termination by You
You may terminate your account at any time by contacting our support team or using the account cancellation feature in your dashboard.
Termination by Us
We may terminate or suspend your account immediately if you breach these Terms, engage in prohibited activities, or for other reasons at our sole discretion.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of New York.
Contact Information
If you have any questions about these Terms of Service, please contact us:
- Address
- Eva Medical AI, 5 rue Ellenhard, 67000 Strasbourg, France
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.